Pharmacy Consulting Services
CompleteRx provides practical ways to manage your pharmacy in the complex hospital environment. We take on the most challenging business and clinical aspects of pharmacy and successfully solve these problems with your team.
CompleteRx’s pharmacy consulting services help hospital customers identify savings opportunities, assure regulatory and accreditation readiness, and manage their 340B program. In addition, CompleteRx can provide project resources to assist with pharmacy informatics projects including:
- Smart pump library builds
- Barcode library builds
- Automated dispensing cabinet installations and upgrades
Pharmacy Cost Opportunity Analysis
Pharmacy operations represents 20% – 25% of the entire hospital supply chain expense and is typically the third largest department spend opportunity behind labor and SG&A expense. Medication costs continue to rise and drug shortages have become a growing worldwide issue. Pharmacists’ salaries represent one of the highest paid hourly positions on a hospital’s payroll. In addition, hospitals have made significant investments in automated dispensing technologies. Despite the millions of dollars invested in pharmacy operations, very few hospital leaders know their true pharmacy operating costs or have the reporting and metrics to properly benchmark and identify opportunities to reduce costs.
CompleteRx addresses these challenges with a Pharmacy Performance Assessment. Unlike other consulting firms, CompleteRx utilizes subject matter experts that actively manage and operate hospital pharmacies. The Pharmacy Performance Assessment is a deep dive assessment of pharmacy services. Upon completion of the review, customers receive a comprehensive report which includes:
- Current actual pharmacy operating costs
- Drug savings opportunity estimates
- Labor savings opportunity estimates
- Potential patient safety, compliance, and regulatory risks
- Pharmacy revenue cycle opportunities
On average, the CompleteRx Pharmacy Performance Assessment identifies savings opportunities ranging from 5% – 10% of total pharmacy operating costs.
340B Program Services
The 340B Drug Pricing Program generates significant savings for hospitals. Enrolling in the 340B program and maintaining compliance with HRSA requirements can be challenging and complex. CompleteRx understands your needs and can help.
340B Program Eligibility
CompleteRx can help you assess your 340B eligibility and if desired provide resources and expertise to assist you in the enrollment process.
340B Audit Services
CompleteRx provides audit services to help customers comply with 340B eligibility requirements. Our subject matter experts will provide an annual compliance audit of your 340B policies, procedures, and processes. In addition, CompleteRx will conduct monthly sampling of data transactions to ensure patients are not receiving duplicate discounts.
Pharmacy Informatics and Technology Services
Pharmacy informatics has become a new specialty within pharmacy and is developing rapidly. CompleteRx maintains a team dedicated to providing project resources to assist customers with pharmacy related technology projects. Example projects include:
- Automated dispensing cabinet assessment
- Automated dispensing cabinet upgrades and new builds
- Carousel shelving installations
- Supply cabinet installations
- Anesthesia cart installations
- Charge description master database scrub
- Smart pump library builds
- Barcode medication verification system library builds
Utilizing CompleteRx pharmacy informatics resources to manage your technology project shortens the implementation cycle and allows your staff to focus on patient care activities. Project services are billed separately based on customer need, at rates that are typically 30% less than industry averages.
Accreditation Readiness and Regulatory Compliance Services
Pharmacy services is one of the most regulated departments in your hospital. The pharmacy must comply with multiple regulatory bodies including CMS, HRSA, DEA, state board of pharmacy, EPA, OSHA, and NABP. Unfortunately, most hospitals realize they are non-compliant only after failing an accreditation survey or a diversion incident has been recorded.
The CompleteRx Accreditation Compliance Review provides customers a pro-active mechanism to evaluate your pharmacy’s state of compliance and evaluate the integrity of your controlled substance diversion policies. Our comprehensive review assesses compliance with over 200 pharmacy related service elements typically surveyed by the top three accreditation agencies in addition to DEA and state board of pharmacy regulations. Our subject matter experts review findings with the customer providing recommendations for corrective actions.
Why Choose CompleteRx Pharmacy Consulting Services?
Our mission statement, “Better care, Better Service, Through Innovation” reflects our drive to provide versatile and results-oriented services through customizable solutions and flexible contracting models. When you work with us, you get:
Tailor-made Solutions
At every step, we factor in your strategic goals, values and culture so that the project plan is uniquely suited to your specific needs. Plus, we conduct regularly scheduled project updates to ensure accountability.
Customer Culture
CompleteRx emphasizes teamwork between our employees and our customers. Our size and structure allow us to provide a level of customer service intimacy that large, bureaucratic organizations cannot. This is part of the reason why many of our original customers are still with us to this day.
Ready to reduce costs, optimize your pharmacy operations and ensure compliance and safety?
“As always, thanks so much for your help and support! You know me, I won’t miss an opportunity to tell you how great our team is – they led our system with MDI and COVID-19 protocols; they are checking inventory and scarfing up available meds; and these are only the things I know about (except they have offered to help screen visitors and employees, but that’s because they are good people, not because it’s the pharmacy’s job).”
– Dr. William Mills, Senior Vice President of Quality and Medical Affairs UAHS
340B Consulting Services
Empowering healthcare organizations to thrive in 340B management.
Your Partner in Navigating 340B Program Complexity
Managing a 340B program comes with unique challenges, from operational complexities and strict regulatory demands to financial pressures and constant policy changes. Our team can help you overcome these obstacles by providing tailored solutions that ease compliance burdens, streamline your operations, and maximize your program’s financial impact.
Whether you’re dealing with contract pharmacy restrictions, limited resources, or other challenges related to 340B, we’ll equip your team with the plans, support, and insights needed to drive long-term success and stability.
340B Services Provided
Implementation: Simplifying 340B Start-Up & Integration
Complete & Strategic Implementation Tailored to Your Needs
CompleteRx streamlines the 340B implementation process by handling every critical aspect — from initial assessment and strategy development to policy compliance setup and systems integration. Our team works collaboratively to simplify complex compliance requirements, reduce resource strain, and optimize financial savings for your organization. With a typical timeframe of 3 to 6 months, our implementation service helps with tasks like registration and maintenance, contract and specialty pharmacy optimization, training, and audit preparation, ensuring your program is efficient, compliant, and sustainable.
340B Assessments: Holistic Program Evaluation for Lasting Compliance
Vital Insight for Continued 340B Success
Our team of experts offer 340B assessments to evaluate critical program components, including eligibility verification, compliance, data integrity, and inventory management. By thoroughly reviewing things like patient and provider eligibility, financial metrics, and contract pharmacy networks, we identify areas for improvement and provide a strategic roadmap to enhance compliance, operational efficiency, and audit readiness. Most assessments are completed within 6-8 weeks, delivering actionable insights to maximize financial benefits and reduce audit risks.
Program Optimization: Maximizing 340B Savings & Efficiency for Long-Term Success
Tailored Strategies for Enhanced Performance & Better Patient Care
Our team enhances financial performance through areas like data integration, analytics, and contract pharmacy improvements, helping organizations reinvest in patient care. We also streamline workflows, boost compliance, and adapt to evolving regulations, ensuring sustainable and long-term program success. Through continuous monitoring and staff development, we help clients balance profitability with expanded patient access and quality of care.
– What Our Clients Say –
I have been working with CompleteRx for 12 years. We needed to bring in experts to manage our operations, and they helped us improve our bottom line tremendously. They are excellent in their assessment and deliverables - and true partners.
I am so very grateful to the entire [CompleteRx] team for the professionalism and expertise you brought forward today and through the week. The [pharmacy] team is going to be equipped with the tools they need as we move forward, and that offers the greatest relief. From a safety standpoint, I am astonished that you were able to get here so quickly and implement a substantial degree of change. Thank you all so very much!
I would like to extend our thanks to you and your team following our [pharmacy performance] assessment. I have been involved with many operational assessments over the years, and I would have to say that this one was, by far, the most relaxed.
Why Choose CompleteRx Hospital Pharmacy Consulting Services?
With over 25 years of experience and a portfolio of 100+ hospitals served nationwide, CompleteRx brings industry-leading pharmacy consulting expertise to every 340B program, which we manage daily across a variety of hospital settings. Our team of 340B ACE certified, licensed professionals is dedicated to helping healthcare organizations reduce costs, enhance clinical performance, and prioritize patient safety through customized, innovative solutions.
Guided by our mission of “Better Care, Better Service Through Innovation,” we take a flexible, partnership-focused approach, ensuring that your unique goals are at the heart of everything we do. Experience the CompleteRx difference — a partnership built on trust and results.